Privacy Policy

1 Information We Collect

We collect both personal and non-personal information from you when you use our website and services:

• Personal Information: Name, email address, phone number, date of birth, government-issued ID, financial information, and other identifiers you provide when registering or transacting.
• Usage Data: IP address, browser type, pages visited, time spent, referring URLs, and device identifiers collected automatically.
• KYC Data: Identity verification documents required by regulatory obligations, including passport or national ID scans and proof of address.
• Financial Data: Transaction history, deposit/withdrawal records, wallet addresses, and investment portfolio details.

2 How We Use Your Information

• To create and manage your account and verify your identity.
• To process deposits, withdrawals, and investment transactions.
• To communicate with you about your account, updates, and promotional offers (where consented).
• To comply with legal and regulatory requirements including AML, KYC, and tax reporting obligations.
• To detect, prevent, and investigate fraud, unauthorised access, and other harmful activities.
• To improve our platform, personalise your experience, and conduct internal analytics.
• To enforce our Terms of Service and other agreements.

3 Sharing Your Information

We do not sell, rent, or trade your personal data. We may share it only in these circumstances:

• Service Providers: Trusted third parties (e.g., payment processors, cloud infrastructure, KYC verification providers) who act as data processors under strict contractual obligations.
• Regulatory Authorities: Government agencies, financial regulators, or law enforcement when required by law or court order.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, subject to confidentiality obligations.
• With Your Consent: Any other sharing for which you have given explicit consent.

4 Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, and analyse platform usage. You may disable cookies through your browser settings; however, some features of the platform may not function correctly as a result. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for a set period or until manually deleted).

5 Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, multi-factor authentication for staff systems, and regular third-party penetration testing. While we strive to protect your data, no method of transmission over the internet is 100% secure. In the event of a data breach affecting your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

6 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

7 Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Financial and KYC records are retained for a minimum of 5 years after account closure in accordance with applicable anti-money laundering regulations. After the retention period, data is securely deleted or anonymised.

8 International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws, using mechanisms such as Standard Contractual Clauses (SCCs) or transferring to countries with an adequacy decision. By using our services, you acknowledge and consent to such transfers.

9 Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you become aware that a minor has provided us with personal data without parental consent, please contact us immediately and we will take steps to delete such information.

10 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or sending an email to your registered address. Your continued use of our services after the effective date of changes constitutes your acceptance of the updated policy.